To Our Valued Patients:

We are writing today to advise you that some Esse Health network systems are currently offline due to a cybersecurity event. Our offices remain open and we continue to serve patients.

We are making progress in restoring systems, though it is possible that you may encounter some delays as we use back-up processes. For the time being, if you need to reach us or need to schedule an appointment, you can contact us by:

1. Sending a text message to the main phone number for your doctor’s office. This is the most efficient and effective way to reach us.
   
   
2. Sending a message via our patient portal.
   
   
3. Calling your doctor’s office directly.  Please note that our phones’ capabilities are currently limited, so we ask for extra patience if there are delays in calls connecting.

If you attempted to contact us in recent days but have yet to hear back, please contact us again using one of these methods.

We apologize for the inconvenience and concern created by this situation. We are working with third-party specialists to securely restore all systems and investigate this situation. Please know that the confidentiality, privacy and security of information in our care is of utmost importance. If our investigation determines that the confidentiality of data related to any individuals was compromised, we will notify them directly.

We greatly appreciate your patience and support as we work to resolve this matter. In the meantime, we are fully committed to continuing to provide you with the excellent care that you expect and deserve.

When there is new information to share, we will post updates to this web page. Should you have any questions after reviewing this information, feel free to send them to inquiries@essehealth.com.